Proactive vs reactive workflow

Modified on Fri, Mar 21 at 10:17 AM

Feature Overview

What is the expected behavior of this feature?

Comparison:
- Reactive= Responding to issues after they occur.
  - Unread messages
  - HLN
  - Re-engager
  - Coach Call (VV)
- Proactive= Addressing issues before they escalate.
  - First week check-in
  - First week review
  - Action plan check-ins
  - Review Plan
  - See complete list here
Proactive support aims to enhance the overall user experience by minimizing disruptions such as a first week review.
Reactive support is essential for handling things that are unforeseen such as when a member will write a HLN. Many organizations blend both approaches to offer optimal support.

What is the location in Care Hub?

Troubleshooting

What general best practices can I implement before filing a ticket?

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.

Where can I look for additional information?