Expected workflow functionality

Modified on Wed, Mar 26 at 12:08 PM

Feature Overview

What is the expected behavior of this feature?	Unread message, modular IAM, pain uptick, HLN, surgery trend, AQ red flag, indication update, outreach needed workflows: Workflows should be created when the member does something like These are created the day they show up in the dashboard. FWG check in and review: These are created early on when the member is accepted. The workflows then go into different states, and depending on the state they will or will not show up in the dashboard/queue. Action plan check ins: These are created when the AP is updated. Depending on the duration of the AP they could have a creation date that is as old as 11 weeks from when it was created. Review plans: These are created the day the AP is created. They show up for the member a week before they're due. They show up on the dashboard/queue 48 hours before they're due. Enso workflows: First enso checkin for PTs is created when we receive the event for the enso order. The event doesn't show up until 72 hours after the order created time stamp. For coaches the weekly enso workflow is 5 days after the order created event. For the following coach Enso workflows there may be nuances to when they are created vs when we receive the event. Alert reminders and VV/calls are created the day the alert was set or VV was scheduled. These could be far into the future.
What is the location in Care Hub?	Dashboard. Profile/ Member Snapshot

Troubleshooting

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