PT Expiring Care Plans Re-open After Closing

Modified on Tue, Jun 10 at 10:48 AM

Feature Overview

What is the expected behavior of this feature?

It is expected that when the Acute Care Plan generates, the Expiring Care Plan workflow closes and should stay closed.
This may help:
There is a job that runs every 6 hours to find Plan of Care that will expire within 10 days.
An event populates for each identified POC that will expire and from this the workflow is created UNLESS the workflow is left open, a 2nd one will NOT populate.
SOLUTION: Leave the workflow open until the due date AND a new Plan of Care has been created..

What is the location in Care Hub?

Troubleshooting

What general best practices can I implement before filing a ticket?	If you are experiencing re-populating of the Expiring Care Plan please follow the guidance in Ticketing Best Practices to submit a ticket in Care Hub.
Where can I look for additional information?	Announcements Current Bugs Care Hub Resource Guide
Are there enhancements in process for this feature?	Enhancement Request Tracking