Review Plan workflows spike on Thursdays

Modified on Fri, Mar 21, 2025 at 10:14 AM

Feature Overview

What is the expected behavior of this feature?

Review plan workflows spike on Thursdays
When the Review and Recalibrate task was deprecated and integrated into the Review Plan state, all members without a message in the previous week or with overdue Care Plans triggered simultaneously in the new task state.
- Coaches then updated plans and managed these tasks. However, since most plans were set for the same duration (e.g., 4 weeks), coaches then saw a similar surge in Review Plans after 4 weeks.
  - Bottom Line: There is no technical issue with Care Hub and Review Plans.
  - What to Do:
    If you experience a significant spike in Review Plan tasks, please review the logic change (above) and use the following guidance to adjust plan durations, reducing the likelihood of future spikes:
    - Refer to the Review Plan Guru card for guidelines on Action Plan Duration.
    - For members in Action Plan 5 or higher, coaches can choose the best plan duration based on the member's engagement consistency.
    - Recommended durations are 2, 4, or 8 weeks (no guidance for 12 weeks yet).
    - Active and Consistent members: 4 or 8 weeks
    - Inconsistent and/or Inactive members: 2 weeks

Troubleshooting

What general best practices can I implement before filing a ticket?

Please review the information above and reference this article if you do submit a Freshdesk ticket for Internal Tools.

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.

Where can I look for additional information?