Adding a Medium Tier Tag to Replace a Low Tier Tag

Modified on Tue, Jan 14 at 9:57 AM

Feature Overview 


What is the expected behavior of this feature?

  • New Medium Tier workflows will populate after adding the tag.

What is the location in Care Hub?
  • Contact Info/ Tag bar in Care Hub


Troubleshooting

What general best practices can I implement before filing a ticket?  

  • Delete the Low Tier tag BEFORE adding the Medium Tier tag
  • If the steps above don't solve your issue please review Ticketing Best Practices or the additional information below.  
Where can I look for additional information?  

Are there enhancements in process for this feature?

  • NA 



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