QUICK STEPS: When there is a work blocking incident such as: unable to access Care Hub, unable to send IAM or SMS messages, Care Hub is running too slowly to complete work:
- The First step is to give this 2-10 minutes to see if the issue fixes itself.
- Restart your Macbook, clear cache and cookies.
- Restart Netskope.
- Notify and tag the most applicable group for you: @pt_managers @memanagers @coachmanagers in one of the channels below. This will help increase visibility and see if your team is also experiencing this and how widespread it might be.
- If needed your manager is advised to start Page an Incident Manager on #care-hub-incident-care-teams
- Your manager will post a Slack thread on the channel with the following link: Page an Incident Managerand tag @internal-tools
- Then click Start Workflow
- Then click Start Workflow
- Your manager will post a Slack thread on the channel with the following link: Page an Incident Managerand tag @internal-tools
- HERE is a LINK to the process with more detail.
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