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            Mixpanel data is delayed/ not matching Care Hub Activity tab

            Modified on Mon, Mar 24 at 2:42 PM

            Feature Overview 


            What is the expected behavior of this feature?
             

            • CareHub and Mixpanel to match in activity within a reasonable delay (at most 24 hours) 
              • What's Happening: Mixpanel data showing NO activity despite CareHub showing it. The delay is 72+ hours. 
            • A fix in progress as of 3/24/25 (ETE-4234)



            What is the location in Care Hub?


            • Member profile engagement workflows OR Activity tab



            Troubleshooting

            What general best practices can I implement before filing a ticket?  

            • If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.  

            Where can I look for additional information?  





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