Activity streak explained

Modified on Fri, Mar 21 at 10:13 AM

Feature Overview

What is the expected behavior of this feature?

The full member experience is NOT represented in the Care Hub.
- This information may help clarify what to expect
When viewing the activity tab this information may help:
- Recent Activity
  Description: This section displays the most recent activities recorded by the member and includes Last exercise session, Current streak, Current level
  
  Source of Data: Daily Playlist, Library ET, DMET/Additional ET on Home
- View Daily Activity- Calendar View
  Description: The Calendar View provides information on the days members were active and started their Daily Playlist ETs. Even if a member starts a session and does not complete it, the date will still appear as enabled in this view.
- Daily Playlist
  View Daily Activity- Daily playlist ET sessions dropdown
  Description: The Daily playlist ET sessions dropdown provides a detailed view of the members activity on the daily playlist. It includes information about the name of the exercises in the members playlist, tracking (sensors/no sensors/CV), Reps (completed vs target), Status (skipped), completion time.
  
  Source of Data: Daily Playlist
- Action Plan check-in workflow
  Description: The Action Plan check-in workflow is used to review the recently completed action plan with the member, assess progress, and develop the next action plan.
  
  Source of Data: Daily Playlist, Library ET, DMET/Additional ET on Home
  
  If you have further questions on what you are seeing (or not seeing) in your Activity Tabs, we ask that you discuss this within your manager team channels. Manager will then be able to raise themed questions to the Care Hub Product/Ops partners.

What is the location in Care Hub?

Activity

Troubleshooting

What general best practices can I implement before filing a ticket?

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.

Where can I look for additional information?