What generates a FWG workflow

Modified on Fri, Mar 21 at 10:12 AM

Feature Overview

What is the expected behavior of this feature?

Steps to generate FWG workflow
- Member completes AQ and is tagged Med tier/ High tier on completion.
- After provisioning, member completes FTU in the HH app, which includes setting their FWG.
  - FWG tag is added after member clicks to start the FTU.
- Member is either manually or auto-transferred to their coach.
- After the transfer to coach, a workflow is created for the FWG.
  - After 2 minutes from the coach transfer/ workflow creation, the workflow transitions to a ready state, and has a due date set for the future.
- The workflow would be visible in the member's upcoming workflow section in Care Hub, but would not yet be shown in the coach dashboard or queue.

What is the location in Care Hub?

Upcoming workflows

Troubleshooting

What general best practices can I implement before filing a ticket?	If there are questions or concerns, please feel free to submit a ticket in Care Hub. Provide as much information, screenshots and details about your concern.
Where can I look for additional information?	Announcements Current Bugs Care Hub Resource Guide