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            First Week Check-in with no MES coach Intro sent

            Modified on Mon, Mar 24 at 2:04 PM

            Feature Overview 


            What is the expected behavior of this feature?
             

            • When a member onboards before MES sent the Intro, the coach is responsible for sending the member their own intro. 



            What is the location in Care Hub?


            • Workflows in the Profile tab.




            Troubleshooting

            What general best practices can I implement before filing a ticket?  

            • See what messages have been sent to the member.
            • Look to see what activity the member has completed in their app.

            If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.  

            Where can I look for additional information?  





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