Coach Intro Message vs Mass Messaging

• Coaches should write their own member introduction messages in Care Hub when the First Week Check-In workflow is due. 
  • This ensures a personalized touch and helps establish a connection with the member. 
  • However, if a coach is on PTO, the Coach Intro will be sent via Mass Messaging. 
  • *** Coaches are not required to send introductions when covering for others.

• IAM or SMS messaging

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.  

• Announcements 
• Current Bugs
• Care Hub Resource Guide