Timeline of phasing out Mass Messaging to integrate AI

Modified on Fri, Mar 21 at 10:16 AM

Feature Overview

What is the expected behavior of this feature?

With product improvements in Care Hub and integrated AI on the horizon, the idea is that longer term, Mass Messaging will be ramped down.
This timeline is in the scoping phase so it is business as usual until then in regards to mass messaging.
With that said, Hinge Health and Ops Analytics will naturally ramp down the use of Mass Messaging in 2025.
You may begin hearing more about this in Slack and from your manager.

What is the location in Care Hub?

Troubleshooting

What general best practices can I implement before filing a ticket?

If you are having MM related issues, it is recommended to reach out to your manager first who can report your issue on the #mass-messaging-care-team-managers Slack channel.

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.

Where can I look for additional information?