Recent Searches

No recent searches

    Popular Articles

      Articles
      View all
        Topics
        View all
          Tickets
          View all
            no results

            Sorry! nothing found for

            Video Visit Audio Freezes or Gets Choppy

            Modified on Fri, Mar 21, 2025 at 10:17 AM

            Feature Overview 

            What is the expected behavior of this feature?  


            • When joining a VV the audio will remain audible and clear for the duration of the appointment 


            What is the location in Care Hub?

            • Video Visit after joining


            Troubleshooting

            What general best practices can I implement before filing a ticket?  

            • Have ONLY 1 Care Hub tab open during the time you start the VV
            • Start by turning your video OFF to improve video or audio quality, if that doesn't work the member can also turn their video OFF
            • Logging off and re-joining is an option if this works for the member
            • If the steps above don't solve your issue, please follow the guidance in Ticketing Best Practices

            Where can I look for additional information?  





            Was this article helpful?

            That’s Great!

            Thank you for your feedback

            Sorry! We couldn't be helpful

            Thank you for your feedback

            Let us know how can we improve this article!

            Select at least one of the reasons
            CAPTCHA verification is required.

            Feedback sent

            We appreciate your effort and will try to fix the article

            Preview
            0 of 0