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            Joining Video Visits

            Modified on Fri, Apr 4, 2025 at 9:54 AM

            Feature Overview 


            What is the expected behavior of this feature?
             

            • In order to JOIN the video visit, click Perform Tab
              • Join Room
            • Under your image, you will see the member status of joined or has not joined yet. 
              • YOU are not in the room yet!
              • You need to click Join room again in order to join the video visit. 



            What is the location in Care Hub?


            • Care Hub dashboard/ Video Visits


            Troubleshooting

            What general best practices can I implement before filing a ticket?  
            • If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.  

            Where can I look for additional information?  





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