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            Unable to Edit Configurator 1.0

            Modified on Fri, Mar 21 at 10:09 AM

            Feature Overview 

            What is the expected behavior of this feature?  


            •  PT is able to edit and save changes in Configurator 


            What is the location in Care Hub?

            • Configurator V.1


            Troubleshooting

            What general best practices can I implement before filing a ticket?  

            • Close or delete all drafts before making edits
            • Make sure you have coverage of the member
            • Confirm that you do NOT have Configurator 2.0
            • Check the Configurator: View member and delete draft

            If the steps above don't solve your issue please review Ticketing Best Practices or the additional information below.  
            Where can I look for additional information?  



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