Recent Searches

No recent searches

    Popular Articles

      Articles
      View all
        Topics
        View all
          Tickets
          View all
            no results

            Sorry! nothing found for

            Ineligible or termed member's can access Robin AI

            Modified on Wed, Oct 22, 2025 at 1:41 PM

            Feature Overview 


            What is the expected behavior of this feature?
             
            • It is expected that any member who is no longer eligible for Hinge Health will also NOT have access to Robin. 
              • This, however, is inaccurate. 
              • Any member current or past is able to access AND interact with Robin. 
              • Robin is not able to detect eligibility to the program. 
              • Example: Even if a member's insurance has lapsed, they will have access to Robin.
              • This is NOT considered a bug. 



            What is the location in Care Hub?


            • Messaging



            Troubleshooting

            What general best practices can I implement before filing a ticket?  

            • No need to ticket if the information above addresses your concerns. 

            If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.  

            Where can I look for additional information?  





            Was this article helpful?

            That’s Great!

            Thank you for your feedback

            Sorry! We couldn't be helpful

            Thank you for your feedback

            Let us know how can we improve this article!

            Select at least one of the reasons
            CAPTCHA verification is required.

            Feedback sent

            We appreciate your effort and will try to fix the article

            Preview
            0 of 0