CTA/ AI generated message workflow list

Modified on Wed, Mar 26 at 8:21 AM

Feature Overview

What is the expected behavior of this feature?	Here are the current workflow types that generate CTA messages: PLEASE NOTE: The logic is set so a CTA message is ONLY generated IF there is a message from the member awaiting response. When there is NO message awaiting response, a CTA message is NOT expected.
What is the location in Care Hub?	CTA/ Communication

Troubleshooting

What general best practices can I implement before filing a ticket?

Please check this list before submitting a ticket for missing AI generated messages.

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.

Where can I look for additional information?