Care Hub Latency Tips

Modified on Fri, Dec 20, 2024 at 12:29 PM

Feature Overview

What is the expected behavior of this feature?	Care Hub will operate efficiently, enabling a productive pace for completing daily tasks that support members.
What is the location in Care Hub?	Care Hub

Troubleshooting

What general best practices can I implement before filing a ticket?

Check your department Slack channels to see if this a widespread issue and IF SO, make sure your manager is aware of this
If this issue hasn't been reported, try the following:
On a Macbook, quit Google Chrome from the dock
- Load Care Hub in a new Google Chrome instance
- Perform any Chrome updates
If the above doesn't work, then try:
- Log out of Care Hub, clear cache and cookies and shut down your Macbook
- Restart your Macbook and log into Care Hub.
If you continue to have issues after trying the steps above, then:
- If this is blocking your work report to your manager to escalate
- If this is NOT a blocking issue please follow the guidance in Ticketing Best Practices.

Where can I look for additional information?

Are there enhancements in process for this feature?

Latency issues are continuously being improved, and our Product partners are aware of them.