Care Hub Latency that is NOT widespread

Modified on Mon, Apr 14 at 9:12 AM

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Feature Overview

What is the expected behavior of this feature?

If you are experiencing latency in the Care Hub, please try these steps to see if if corrects the issue.
- Search "Self Service" with the top right corner magnifying glass.
- - Then Search Netskope in the left side of the app.
  - From there Select "RUN" under Netskope Restart Service.
- If this step doesn't work, please clear cache/ cookies.
- If these steps don't work, please escalate to your manager and/ or submit a Freshdesk ticket.

What is the location in Care Hub?

Top Right Corner of your Macbook.

Troubleshooting

What general best practices can I implement before filing a ticket?

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.

Where can I look for additional information?