MES Automated Strikethroughs run on Sundays

Modified on Wed, Apr 23 at 10:15 AM

Feature Overview

What is the expected behavior of this feature?

Automated strikethrough will happen after 8 weeks WHEN:
Member has been Inactive 8 weeks
Member has been unresponsive for 8 consecutive weeks via IAM or SMS.
- MES could still send messages but there would be no response from the member for the 8 week duration.
Member does not have an active member alert.
If you see a member who was inactive for more than 12 weeks and they are not struckthrough, you will need to do this manually.
Pro Tip #1: If your member does their last session on Monday, it may be closer to 6 weeks until they are crossed off.
EXCLUSIONS: Maternity, Trial/ VIP, acute members are excluded from the automatic strikethrough process.

What is the location in Care Hub?

Troubleshooting

What general best practices can I implement before filing a ticket?

If the steps above don't address your concerns, please review Ticketing Best Practices or the additional information below.
For coach strikethrough logic, please see this article.

Where can I look for additional information?